FAQs

What is your Minimum Order Quantity (MOQ) for wholesale and OEM orders?

For our standard branded wholesale inventory, the MOQ is typically 100–200 pieces per model/flavor. For custom OEM/ODM orders (including custom branding, packaging, or exclusive smart screen UI animations), the MOQ starts at 1,000–2,000 pieces per flavor, depending on the specific technical requirements.

What are your wholesale prices?

As a direct vapes manufacturer, our pricing is strictly tiered based on your order volume (MOQ starts at: 1,000 pieces per flavor) and OEM specifications. Please contact our sales team directly via WhatsApp / Email with your target quantity to get our official catalog and price sheet immediately.

What is your estimated lead time for wholesale orders and custom factory production?

In-stock wholesale items are typically dispatched within 3–5 business days. For custom OEM/ODM factory production, the timeline generally ranges from 15 to 20 business days after final packaging artwork approval and deposit receipt, depending on the complexity of the smart screen chip programming and order volume. In all cases we will try to accommodate your needs. 

What are your accepted payment terms for international bulk B2B transactions?

 We accept Telegraphic Transfer (T/T Bank Wire), Western Union, and select secure cryptocurrency payments for expedited order processing. For custom OEM orders, our standard terms are a 30% to 50% deposit upfront to initiate production, with the remaining balance due prior to shipment after quality inspection.

What shipping methods do you use, and do you handle customs clearance (DDP)?

Answer: We partner with specialized e-cigarette logistics networks to provide secure shipping worldwide via dedicated air freight, sea freight, and express lines. For major markets including the US, UK, Germany, France, and parts of Southeast Asia, we offer DDP (Delivered Duty Paid) shipping options. This means we handle customs clearance and import duties, delivering cargo directly to your warehouse.

How about the shipping fees?

The shipping cost depends on the way you choose to get the goods. Express is normally the most quickest but also most expensive way. By seafreight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way. Please contact us for further information.

Can you supply the relevant documentation?

Yes, we can provide documentation including Certificates of Analysis / Conformance; Insurance; Origin, and other export documents where required.

What is your factory's defect rate, and what warranty do you offer on high-tech devices?

Thanks to our rigorous QC protocols—including automated simulation testing for battery life, screen responsiveness, and leak prevention—our defect rate is strictly controlled under 0.3%. In the rare event of receiving a defective unit, we offer a 1-to-1 replacement or refund credited to your next bulk order upon verification of photo/video evidence.

Do you provide samples for flavor and smart-screen quality testing before placing a bulk order?

Yes, we provide sample kits to verified B2B buyers, regional distributors, and vape brand owners. While the sample devices are generally free, clients are expected to cover the express shipping and customs costs. Please contact our sales team with your company profile to request samples.

Can we customize local market-trending flavors and specific nicotine formulas?

Yes. Our expert R&D flavorists can formulate custom e-liquid profiles tailored specifically to your target demographic—whether it’s the sweet, high-ice profiles popular in North America or the refined profiles preferred in Europe. We support a wide range of premium nicotine choices to match your market needs.

Do you support full OEM/ODM customization for smart screen UIs and Dual Mesh Coil configurations?

Yes, absolutely. As a specialized high-tech e-cigarette factory, we offer end-to-end OEM/ODM services. We can fully customize the smart LED/animation display UI (such as custom startup logos and dynamic power/oil icons), adjust heating modes (single/dual mesh coil switching), and design proprietary mold shapes to differentiate your brand in the competitive market.

How do your apes maintain consistent flavor and avoid burnt tastes at the end?

Our high-capacity devices utilize advanced Dual Mesh Coil technology and intelligent e-liquid control systems. The dual coils alternate heating dynamically to prevent the organic cotton from degrading or overheating. Combined with our real-time digital power and oil display, users experience a rich, burnt-free flavor from the first puff to the very last.

Can you assist with TPD compliance for European markets or FDA/PMTA guidelines for the US?

Yes. We have extensive experience navigating international vape regulations. For the European market, we offer dedicated TPD-compliant configurations and can provide the necessary chemical testing data and documentation. For the US and other global markets, we ensure all raw materials, hardware, and nicotine salt strengths (0%, 2%, 3%, 5%) align strictly with local compliance standards.

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